Shipping

Which countries do you ship to?

We currently ship exclusively within the United Kingdom.

What are the shipping costs?

We offer free shipping on every order.

What is the order cut-off time?

Orders placed before 22:00 GMT will be processed the same business day. Orders placed after this time will be processed on the next business day.

How long does order processing take?

Orders are processed within 1–2 business days (Monday to Friday). Orders are not shipped or delivered on weekends or public holidays.

What is the estimated delivery time?

Your order should arrive within 5–7 business days after shipping. Delivery times may vary due to weather or courier delays.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via DHL or through our online tracking portal. Please allow 24–48 hours for tracking updates.

Can I modify or cancel my order after placing it?

Yes. Please contact us within 1–2 business days (Monday to Friday) before your order ships:
Phone: +31 6 23796349
Email: info@manchester-mode.com

What should I do if my order is lost?

If your order is lost, we will help you file a claim with the carrier. Please contact us for support.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Are there any restocking fees?

No, we do not charge restocking fees.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective or returned due to our error.

How do I start a return?

Email us at info@manchester-mode.com with your order number. We will provide return instructions. Please return items in their original packaging.

How long does it take to process a refund?

Refunds are processed within 10 business days of receiving the returned item. Timing may vary by payment provider.

What if my item is damaged on arrival?

Inspect items upon delivery. Do not open damaged packages. Contact us immediately with a description and photos. We’ll arrange a return, replacement, or refund.

Can I exchange an item?

Yes. Return the item within 30 days unused. Once we receive your return, you may place a new order.

What if I received the wrong product?

Contact us immediately. We’ll handle the return and send the correct product at no extra cost.

What should I do if my refund is delayed?

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider.
• If there's no record, contact us at +31 6 23796349 or info@manchester-mode.com

Payment

What payment methods do you accept?

We accept the following secure payment options:

• Visa
• Mastercard
• American Express